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Privacy Policy
This Privacy Policy explains how Frumzi Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information fairly, securely and transparently. By using the website, you acknowledge that information may be processed for the purposes described below. This policy should be read together with the website’s Terms and Conditions and any other notices shown during registration or when particular services are used.
Information we may collect
The information handled by an online casino depends on how you use the website and the services available to you. Frumzi Casino may collect information that you provide directly, information created when you use your account, and technical information sent by your device. We only seek information that is reasonably relevant to operating the website, providing services, meeting legal and security responsibilities, and supporting players.
Account and identity information
This may include your name, date of birth, country or state of residence, username, password, contact details and other information supplied when you register or update an account. We may also record preferences, responsible gambling settings, communications choices and information relating to enquiries or complaints.
Verification information
To help confirm identity, age, location or account ownership, we may request verification documents or other supporting information. Depending on the circumstances, this can include identity documents, proof of address, information about the source of funds or information needed for security checks. Documents should be provided only through the approved channels made available on the website.
Payment and transaction information
We may record deposits, withdrawals, wagers, winnings, payment method details, transaction references and related account activity. Payment services may process payment information under their own privacy notices. We do not need to retain complete payment card details where these are handled directly by an authorised payment provider, but transaction records may still be retained for account management, reconciliation, security and legal purposes.
Device, usage and cookie information
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and interactions with website features. We may also use cookies and similar technologies to remember settings, keep the website working, understand usage and help protect accounts.
How we use information
Information may be used for the following purposes. The particular information used and the reason for using it will depend on your relationship with Frumzi Casino, the services you request and the requirements that apply to the website.
- To create, maintain and administer your player account.
- To provide casino services, process gameplay activity and keep account records accurate.
- To verify identity, age, location and account ownership before or during the use of services.
- To identify, prevent and investigate fraud, money laundering, abuse, collusion, payment misuse and other suspicious or unlawful activity.
- To process deposits, withdrawals and other account transactions through relevant payment services.
- To respond to questions, requests, complaints and technical support enquiries.
- To maintain website functionality, troubleshoot errors, monitor performance and improve the player experience.
- To meet legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to online gambling services.
- To send service messages, including account, security, transaction and policy updates.
- To send promotional communications where permitted and where you have not opted out or withdrawn applicable consent.
- To protect the rights, property, safety and security of players, the website and associated service providers.
We may combine information from different sources where this is reasonably necessary for these purposes. For example, account, transaction and device information may be reviewed together to confirm that activity is genuine and to protect the account from unauthorised use. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable rules.
Marketing choices
You may receive information about products, features or promotions if this is allowed and you have chosen to receive it, where consent is required. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message, changing available account preferences or contacting us. You will still receive important non-promotional messages needed to operate, secure or administer your account.
Sharing, security and retention
We may share information with service providers that help operate the website and deliver services. These providers may support payment processing, identity and age verification, fraud prevention, customer support, information technology, hosting, analytics, communications or security. They are expected to handle information only for authorised purposes and to apply suitable safeguards. Information may also be shared where necessary to comply with a lawful request, protect someone’s safety, investigate suspected wrongdoing, enforce website terms or support a business transfer.
Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to handle it consistently with applicable privacy requirements. The legal protections in another country may not be identical to those in Australia, but information should continue to be managed with appropriate care.
Security measures
We use administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and staff or provider confidentiality obligations. No website, device or internet transmission can be guaranteed to be completely secure. You should use a unique password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.
Keeping information
We retain personal information for as long as reasonably necessary for the purposes described in this policy. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, security, account and communications records. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational requirements.
Cookies
Cookies are small files or similar technologies stored on a device when you use a website. They can help remember login or display preferences, keep sessions secure, support essential functions, measure website performance and understand how features are used. Some cookies may be placed by service providers supporting website functionality or analytics. You can manage, restrict or delete cookies through your browser settings. Blocking certain cookies may affect how the website operates or prevent some features from working correctly.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable identity checks, you may ask about the personal information we hold about you and how it is used. You may also ask us to correct information that is inaccurate or incomplete. In some circumstances, you may request deletion of your data, although deletion may not be possible where information must be retained for legal, security, transaction, dispute or account administration purposes.
You may withdraw consent to marketing at any time. You can also ask questions about cookies, request clarification about a privacy notice, or raise a concern about how your information has been handled. To exercise your rights, request access, request correction, request deletion, or withdraw consent to marketing, contact support@frumzi-casino.best. Please describe your request clearly and include enough information for us to identify the relevant account. We may ask for additional information to verify your identity before responding.
We aim to review privacy requests within a reasonable timeframe and may explain if further information is needed or if a request cannot be completed. If we cannot fulfil a request in full, we will generally provide an explanation where permitted. You should avoid sending unnecessary sensitive information in an initial message and should never send a password or complete payment card details by email.
Changes to this policy
This Privacy Policy may be updated when our services, technology, security practices or legal responsibilities change. The current version will be made available on the website, with the latest update date shown where appropriate. If a change is significant, we may provide additional notice through the website, your account or another suitable communication channel. Continuing to use the website after an updated policy is published means the updated policy will apply to future use, subject to any rights or requirements that cannot be changed in this way.
If you have questions about this Privacy Policy or the handling of your personal information, please contact support@frumzi-casino.best.