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Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Frumzi Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown for specific games, services or promotions.

Frumzi Casino is operated under a licence issued by the Autonomous Organisation of Financial Activities (AOFA) in Comoros, licence reference ALSI-202411077-FI2.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Frumzi Casino. They apply to your access to the website, your account, deposits, withdrawals, games, promotions and any related services. Other policies displayed on the website, including the Privacy Policy and Responsible Gambling information, may also apply and should be read together with these terms.

By visiting the website, registering an account or using any service, you acknowledge that you have read and accepted these terms. If you do not agree with them, you must not use the website. The operator may update these terms from time to time. Changes may be published on the website, and your continued use after an update may be treated as acceptance of the revised version.

You are responsible for checking the current version of these terms before using the website. If a particular game, promotion or service has additional conditions, those conditions will apply to the relevant activity. If there is any conflict, the specific conditions may take priority for that activity.

Eligibility and lawful use

You must only use Frumzi Casino where online gambling is lawful for you. You are responsible for understanding and complying with the laws that apply in your location. You must not access or use the website if gambling is prohibited, restricted or unavailable where you are located.

You must be at least the legal gambling age applicable in your location. Frumzi Casino is intended for adults only. The operator may request information to verify your age, identity, location or eligibility before allowing continued access to an account or service.

2. Accounts, identity and security

You may only create and use one personal account unless the operator has expressly approved another arrangement. Account registration information must be accurate, complete and kept up to date. You must not register an account in another person’s name, provide misleading information or allow another person to use your account.

  • Keep your username, password and other account credentials confidential.
  • Tell the operator promptly if you believe your account has been accessed without permission.
  • Do not sell, transfer, rent or otherwise give another person control of your account.
  • Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
  • Do not attempt to bypass account, location, age, security or responsible gambling controls.

You are responsible for activity carried out through your account unless you have reported unauthorised access and the operator has had a reasonable opportunity to investigate. The operator may suspend or close an account where information cannot be verified, where these terms may have been breached, or where action is needed to protect the player, the operator or the integrity of the services.

Verification checks

The operator may carry out know-your-customer, age, identity, payment method, source-of-funds or other compliance checks. You may be asked to provide documents or information for these purposes. Any documents supplied should be genuine, current and readable. Processing may be delayed while checks are completed, and access to some services may be restricted during a review.

3. Funds, games and promotions

You should only deposit money that you can afford to lose. Deposits must be made using a payment method held in your name or otherwise authorised for your use. The operator may reject, reverse or investigate transactions where a payment method cannot be verified or where a transaction appears unusual, unauthorised or inconsistent with applicable requirements.

You must not use the website to deposit or withdraw funds on behalf of another person. You must also not use funds obtained through unlawful activity. Withdrawals may be subject to account, identity and payment checks. The operator may ask for further information before processing a withdrawal or returning funds.

Games are provided for entertainment. Outcomes are determined by the relevant game systems and, where applicable, random processes. You accept that results cannot be guaranteed or predicted. Technical interruptions, connectivity problems, software errors or other events may affect a game session. The operator may review affected activity and take reasonable steps to correct an error or resolve an interrupted game.

Promotions and bonuses

Promotions, bonuses, free games and other offers are subject to their own promotional terms. These terms may explain eligibility, entry requirements, expiry, wagering or playthrough conditions, game restrictions, maximum values and withdrawal rules. You should read the full conditions before accepting an offer.

Unless the applicable promotion states otherwise, offers are limited to one per eligible person, household, payment method, device or other permitted basis. The operator may remove a promotion or related winnings if it reasonably believes that an offer has been misused, obtained through inaccurate information or used in breach of the relevant conditions.

  • Do not claim an offer that you are not eligible to receive.
  • Do not use multiple accounts to obtain the same offer.
  • Check whether a promotion must be accepted or activated before play.
  • Review any expiry date and wagering conditions before participating.
  • Do not treat promotional funds as guaranteed cash until all applicable conditions are met.

4. Responsible gambling, privacy and website use

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget and time limit before you play, and never chase losses. If gambling is becoming difficult to control, use the responsible gambling tools available on the website or request a break, restriction or self-exclusion where available.

You should not gamble when upset, under the influence of alcohol or drugs, or when doing so could affect essential expenses. The operator may apply account restrictions or request additional information where there are concerns about player safety, account use or compliance with responsible gambling requirements.

Privacy and communications

Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations and support responsible gambling. You should review the Privacy Policy to understand how information is managed.

You agree to receive service-related communications about your account, transactions, security, verification and changes to the website. Marketing communications may be managed through the available preferences or unsubscribe options, subject to important operational messages that must still be sent.

Acceptable website use

You must not damage, disrupt or interfere with the website or its security. You must not use bots, automated tools, malicious software, scraping tools or other methods intended to manipulate the website or games. You must not copy, reproduce, modify, distribute or commercially exploit website content without permission.

The operator aims to keep the website available and accurate but does not guarantee that every service will always be uninterrupted, error-free or available on every device. Information may be changed, corrected or withdrawn without notice. To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, including telecommunications failures, device problems, third-party payment issues or other technical interruptions.

5. Suspension, termination and general provisions

The operator may suspend, restrict or close an account where it reasonably considers that these terms have been breached, information is inaccurate, activity may be fraudulent or unlawful, a payment is disputed, a security risk exists, or a responsible gambling intervention is appropriate. An account may also be closed where the relevant service is no longer available or where continued access is not commercially or legally appropriate.

If your account is closed, you must stop using the website and must not create another account unless you have permission. Any remaining balance will be handled in accordance with applicable requirements and the outcome of relevant checks. Amounts associated with fraud, unlawful conduct, chargebacks or a breach of these terms may be withheld or reviewed where permitted by law.

Nothing in these terms excludes or limits rights or protections that cannot lawfully be excluded or limited. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

These terms are intended to be read consistently with applicable Australian laws and any mandatory requirements that apply to the services. You should obtain independent legal advice if you do not understand any part of these terms. For questions about an account, transaction, promotion or these terms, use the support options made available on the Frumzi Casino website.

By continuing to use Frumzi Casino, you confirm that you have read these Terms & Conditions, understand the responsibilities they create and agree to follow them. Please check this page regularly for updates before using the website.